Terms & Conditions
Life Tron Sdn Bhd is an OFFICIAL FULLY AUTHORIZED Dealer for all of the products we sell. This means you can buy with confidence knowing that not only does the Life Tron Sdn Bhd staff stand behind the products we sell but so do the manufacturers. You will receive FULL WARRANTIES from the manufacturers when you purchase from Life Tron Sdn Bhd.
Shipping cost will be calculated based on weight and approximate dimensions and packaging. However, there will be a minimum charge of RM 7. These charges will be automatically calculated during checkout.
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
A note about the Fair Credit Billing Act. Under this act, your bank limits your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.
We encourage you to feel comfortable using your credit card or Pay Pal to make purchases on our site. If you wish, you may also send us a Money Order or personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise. COD is not offered at this time.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address on your receipt.
Exchanges & Returns
We understand that occasionally a product you purchase from us may need to be exchanged or returned. In order to have this process run as smoothly as possible you need to follow the steps below:
1.) Make sure the Item is a returnable, i.e. new and in original manufacturer packaging with tags to be received in our warehouse within 30 days from the day you received the item as confirmed by the shipper. (Close-Out and Special Order items are non-returnable)
2.) Send us an E-Mail request for a Return Authorization Number including your order number and name
3.) Write your Return Authorization Number (RA) clearly on the outside of the package with a copy of your order receipt with your exchange requirements or return request. We will send you the correct wharehouse address to return the items most likely closest to your geographic location. DO NOT SEND RETURNS WITHOUT AN RA# OR SEND THEM TO THE ADDRESS GIVEN ON THE PACKAGE AS THEY WILL BE REFUSED. PLEASE FOLLOW THE PROCESS WE HAVE GIVEN.
4.) When your properly authorized package is received at our warehouse, we will mark the date received on the package and inspect for condition. Any items that are returned and determined to be used will be: A.) Returned at purchaser's expense. B.) Charged a restocking fee based on resale condition. We reserve the right to change any of these policies without prior notice.
If everything is OK your RMA# is approved and sent to shipping for an exchange. Please allow 7 to 15 working days for theexchange to be processed.
Additional Shipping//Order Information
All in-stock orders will be shipped within 48 hours(excluding holidays & weekends) many times same day and will be at your door usually in 7 to 10 days.
Every item we sell is carefully inspected before it is shipped. If merchandise is defective,damaged or wrong upon receipt please contact us immediately after your package arrives so we can make arrangements to process a claim, communicate with the manufacturer or send the correct product out. Return shipping charges cannot be refunded. All claims MUST be made within 3 days of receipt of order.
Replacement items for products that were shipped incorrectly will be sent with a call tag for return of the erroneous merchandise. If the original item is not back in our warehouse within 10 Days from receipt, the credit card on file will be billed for the purchase price. When the replacement is received a credit will be issued. We are not responsible in any way for any miscellaneous charges incurred, overdraft or the like due to your business dealings with our company.
Stock is subject to prior sale. Delivery to carrier constitutes delivery to you. Shipping charges are not refundable unless the carrier has failed to meet the delivery commitment outlined in their shipping guide. Life Tron Sdn Bhd will only refund Shipping Charges when the carrier has failed to meet the delivery commitment and issued credit to Life Tron Sdn Bhd. The decision made by a carrier regarding a claim for refund is final.
Customer must be sure to communicate correct shipping address to Life Tron Sdn Bhd. All shippers charge aRM10.00 fee if an incorrect address has been provided. These fees will be transferred to the customer, only if the customer provided the incorrect ship-to address. Shipping Company will NOT accept special shipping instructions from Dealer, other than "Ship To" Name and Address.
By completing your order you verify that you will not hold Life Tron Sdn Bhd, its affiliates, suppliers or owners responsible in any way from injuries or complications that could occur from products purchased, received or given through this site and that you agree with our pricing policies for products that we cannot advertise due to manufacturer regulations and policies as set forth in the FAQ and Policies page. Policies are in force from date of purchase. Click Here for more information.